At riseichild.com, we are committed to providing high-quality online courses that help you achieve your learning goals. We understand that sometimes things don’t go as planned, and you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions under which refunds are granted.

1. Refund Eligibility

1.1 Courses Purchased Individually:
Refunds are available within 7 days of purchase, provided that the following conditions are met:

  • You have not accessed any portion of the course content AND you request a refund, in writing via email within 72 hours of enrolling in the course.
  • You have not downloaded any materials from the course.
  • The request for a refund is made within the specified time frame.

1.2 Subscription Plans:
Refunds for subscription plans (e.g., monthly or yearly) are available within 7 days of the initial payment, provided you have not accessed any portion of the content available under the subscription.

1.3 Promotional and Discounted Courses:
Courses purchased during promotional sales or with discount codes are eligible for refunds only if the request is made within 3 days of purchase and you have not accessed any portion of the course content.

2. How to Request a Refund

2.1 To request a refund, please contact our support team at [email protected] with the following information:

  • Your full name
  • The email address used to purchase the course
  • The course title
  • The reason for your refund request

2.2 Our team will review your request and respond within 3-5 business days. If your refund request is approved, the refund will be processed within 7-10 business days to the original payment method.

3. Refund Exceptions

3.1 No refunds will be issued under the following circumstances:

  • If the request is made after the specified refund period.
  • If any portion of the course content has been accessed.
  • If the course has been completed.
  • If the course was purchased as part of a bundle or package where individual components are not eligible for separate refunds.

3.2 Technical Issues:
If you experience technical difficulties that prevent you from accessing the course, please contact our support team. We will work with you to resolve the issue. Refunds due to technical issues are handled on a case-by-case basis.

4. Course Cancellation or Modification

4.1 Course Cancellation:
In the event that a course is canceled by riseichild.com, you will be entitled to a full refund regardless of the amount of content accessed.

4.2 Course Modification:
If a course is significantly modified after your purchase (e.g., major content changes or format changes), you may be eligible for a refund if the new content does not meet your needs. Please contact us within 14 days of the modification to request a refund.

5. Chargebacks

5.1 Initiating a chargeback with your bank or credit card company without first contacting us to resolve the issue may result in your account being permanently suspended from riseichild.com.

6. Contact Us

If you have any questions about our refund policy or need further assistance, please contact us at:

We value your business and are here to help ensure you have a positive learning experience with us.